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Frequently Asked Questions
Shipping & Delivery
We offer free standard shipping on orders over €40 to the US and €80 internationally. Standard shipping times vary by region, typically 3–5 business days in the US and up to 14 days globally. Shipping fees for orders below the above threshold will be automatically calculated at checkout.
Yes, once your order ships, you will receive a tracking number via email to monitor its progress.
Returns & Exchanges
We accept returns within 30 days of receipt, provided products are unused and in their original packaging. Return shipping costs are covered by us for faulty or damaged items.
Please contact our customer support at info@yoursymphonie.com with your order details to start the process.
Products & Usage
Yes, Symphonie products are formulated with carefully selected ingredients to be gentle and effective, even for sensitive skin types.
Store products in a cool, dry place away from direct sunlight to preserve their quality and efficacy.
Account & Orders
Orders can be modified or canceled within 2 hours of placement. Please contact support immediately at info@yoursymphonie.com.